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Tmall and Dangdang upgrade delivery services

By : CRI | Published: 2012-May-17

Tmall.com, a Chinese business-to-consumer shopping platform has upgraded its delivery service following similar moves by Dangdang.com on Monday, Beijing Business Today reports.

On Tuesday, the e-commerce shopping platform Tmall.com launched a trial delivery service whereby customers receive their goods within 24 hours. Certain goods produced by five different home-appliance brands will be offered to customers free of charge if deliveries are late between May 24 and May 27.

The company has promised that consumers in 22 Chinese cities including Beijing, Tianjin, Shanghai, Chongqing and Suzhou will receive their goods the following day after placing their orders; so long as orders are placed before 4 p.m. The cost of goods which are delivered late will be covered by Tmall.com.

On Monday, Dangdang.com reportedly extended the time of their delivery services until 10 p.m. across 8 cities.

"We will extend this service nationwide if we receive good feedback," said Tan Biao, general manager of the Electrical Mall at Tmall.com.

Analysts note that logistics have become the main focus of competition among e-business companies, rather than price wars.

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